Cancellation & Refund Policy
At Goodmess, we strive to ensure our physical creative and STEAM kits bring joy and curiosity to your family. Since our products are hands-on, material-based kits, please review our policy regarding returns, replacements, and refunds below:
1. Cancellations
Before Shipment: You can cancel your order within 24 hours of purchase for a full refund, provided the order has not yet been dispatched from our warehouse.
After Shipment: Once an order has been shipped, it cannot be canceled.
2. Returns & Replacements
Due to the nature of physical DIY and educational hobby items, we generally do not accept returns or exchanges once a kit has been delivered and opened. However, we will gladly issue a free replacement or part-replacement under the following circumstances:
Damaged or Defective Items: If any component arrives broken, spilled, or defective, we will send a replacement component or kit at no extra charge.
Missing Components: If your kit is missing a specific tool, material, or guide element, we will ship the missing piece to you immediately.
Incorrect Item Received: If you receive a completely different kit from what you ordered, we will arrange a reverse pickup and ship the correct item.
⚠️ Requirement: To claim a replacement for damaged or missing parts, please email us at your registered support email within 48 hours of delivery with your Order ID and a clear photo or unboxing video showing the issue.
3. Refunds
Eligibility: Refunds are only processed if an order is canceled before shipment, or if a replacement for a heavily damaged item is completely unavailable.
Processing Timeline: Approved refunds will be credited back to your original payment method (Credit Card, Debit Card, Net Banking, or UPI) within 5 to 7 working days, depending on your bank’s processing cycle.
4. Contact Us
For any issues, queries, or assistance regarding your order, please reach out to us at:
Entity Name: Goodmess LLP
Email: support@goodmess.in
Jurisdiction: Ahmedabad, India